Last updated: [DATE]
These Terms of Service ("Terms") govern access to and use of the website located at zisaura.com (the "Site") and any services described on it (collectively, the "Services"), offered by Zisaura ("Zisaura," "we," "us," or "our"). By submitting a form on the Site, booking a call, or engaging Zisaura for services, you ("Client," "you") agree to be bound by these Terms.
Zisaura provides outsourced sales development, lead generation, social media marketing, and back-office / bookkeeping support services to businesses, as described on the Site. Service scope, deliverables, pricing, and duration for any specific engagement are governed by a separate written agreement, statement of work, or order form ("Engagement Terms") agreed between Zisaura and the Client. In the event of a conflict between these Terms and any Engagement Terms, the Engagement Terms control for that engagement.
Zisaura does not guarantee any specific business outcome, including but not limited to lead volume, conversion rates, sales, revenue, follower growth, engagement, or financial results. Outcomes depend on factors outside Zisaura's control, including the Client's market, offer, pricing, product quality, industry conditions, and third-party platform policies (including but not limited to social media, email, and advertising platforms). Services are provided on an activities-and-deliverables basis as defined in the applicable Engagement Terms, not on a guaranteed-results basis.
Zisaura's accounting and back-office support consists of bookkeeping, data entry, invoicing, and administrative support only. Zisaura is not a certified public accounting (CPA) firm and does not provide tax preparation, tax advice, financial audit, legal advice, or legal services. Nothing on the Site or provided as part of the Services constitutes legal, tax, financial, or investment advice. Clients should consult a qualified, licensed professional for such matters.
Client agrees to provide accurate information, timely access to necessary accounts, systems, and materials, and reasonable cooperation required for Zisaura to perform the Services. Client is solely responsible for the accuracy of information it provides and for ensuring it has the legal right to grant Zisaura access to any third-party accounts, platforms, or data.
Fees, setup costs, billing frequency, and payment terms are set out in the applicable Engagement Terms or invoice. Unless otherwise agreed in writing, fees are non-refundable once work has commenced for the applicable billing period. Late payments may result in suspension of Services.
Client retains ownership of its pre-existing intellectual property, brand assets, and data. Upon full payment, work product created specifically for Client under an engagement (e.g., content created for Client's channels) is owned by Client, excluding any Zisaura pre-existing tools, templates, processes, or methodologies, which remain the property of Zisaura and are licensed to Client for use in connection with the Services only.
Each party agrees to keep confidential any non-public business, financial, customer, or technical information disclosed by the other party in connection with the Services, and to use such information solely to perform obligations under these Terms, except as required by law.
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR ACHIEVE ANY PARTICULAR RESULT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZISAURA AND ITS OWNERS, CONTRACTORS, AND TEAM MEMBERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZISAURA'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE FEES PAID BY CLIENT TO ZISAURA IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Client agrees to indemnify, defend, and hold harmless Zisaura and its owners, contractors, and team members from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from Client's breach of these Terms, Client's provided content or data, or Client's use of the Services in violation of applicable law or third-party rights.
Either party may terminate an engagement in accordance with the notice period specified in the applicable Engagement Terms. Zisaura reserves the right to suspend or terminate Services immediately for non-payment, misuse, or violation of these Terms.
These Terms are governed by the laws of [STATE/JURISDICTION TO BE INSERTED ONCE ENTITY IS FINALIZED], without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in that jurisdiction, unless otherwise agreed in writing.
Zisaura may update these Terms from time to time. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to hello@zisaura.com.